Return & Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, please

Damaged or Incorrect Items

Please check your order as soon as it arrives. If any items are damaged or have been supplied

incorrectly, you must:

• Note the issue on the delivery documentation (if applicable)

• Contact us within 3 days of delivery, quoting your order number

Items must be returned in their original packaging as soon as possible after notifying us.

We will offer a replacement where available, or a refund if appropriate. Refunds will be issued to the

original payment method. We reserve the right to deduct any amount if returned items are further

damaged due to improper packaging.

Faulty Items

If your item develops a fault, please contact us within 28 days of purchase, quoting your order

number.

We will offer a replacement (subject to availability) or a full refund.

We will also reimburse reasonable return postage costs (e.g. Royal Mail Second Class) for faulty

items.

Unwanted Items (Change of Mind)

If you wish to cancel or return an item that is not faulty or incorrect, you must:

• Notify us within 14 days of receiving your order

• Return the item within 14 days of cancellation

Items must be:

• Unused and in a resalable condition

• Returned in original packaging (or suitable alternative)

• Accompanied by proof of purchase

Return postage costs are the responsibility of the customer. Refunds will be issued using the

original payment method once the item has been received and inspected.

Non-Refundable Items

Please note the following items are non-refundable:

• Sale or discounted items

• Personalised or custom-made products

How to Return Items

Before returning any items, please contact us to obtain a returns number and return address.

When sending your return, include:

• Your name and contact details

• Returns number

• Original order number

• Reason for return

Items must be returned unused and, where possible, in original packaging. If original packaging is

unavailable, please use suitable protective packaging to ensure the item arrives in resalable

condition.

Important Information

• We recommend using a tracked or recorded delivery service, as we cannot accept responsibility

for items lost or damaged in transit.

• Items remain your responsibility until safely received by us.

• If items are lost or damaged during return transit, we reserve the right to refuse a refund.

• Return postage costs are only covered for faulty or incorrectly supplied items.

Returns Address

To return your product, please send it to:

50 Eastgate

Cowbridge

CF71 7AB

If you have any questions, please don’t hesitate to contact us — we’re always happy to help.